Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 CRM provides electric utilities with a unified platform to manage customer relationships efficiently. It consolidates customer data, enhances engagement through personalized interactions, and utilizes predictive analytics to optimize operations.
Unified Customer View: Centralizes customer data for a comprehensive understanding.
Personalized Interactions: Segments customers for targeted engagement and communication.
Efficient Case Management: Streamlines service requests and resolutions for improved response times.
Omni-Channel Engagement: Supports interaction through various channels for seamless customer communication.
Predictive Analytics: Utilizes data insights to forecast customer behavior and optimize service delivery.
Field Service
Scheduling Optimization
Intelligent Scheduling: Uses AI-driven algorithms to optimize schedules based on factors like technician skills, location, availability, and urgency of tasks.
Automated Booking: Enables customers to schedule appointments online, integrating seamlessly with existing calendars for real-time updates.
Resource Allocation: Ensures the right technician with the right skills and tools is assigned to each job, maximizing efficiency.
Scheduling Optimization
Intelligent Scheduling: Uses AI-driven algorithms to optimize schedules based on factors like technician skills, location, availability, and urgency of tasks.
Automated Booking: Enables customers to schedule appointments online, integrating seamlessly with existing calendars for real-time updates.
Resource Allocation: Ensures the right technician with the right skills and tools is assigned to each job, maximizing efficiency.
Scheduling Optimization
Intelligent Scheduling: Uses AI-driven algorithms to optimize schedules based on factors like technician skills, location, availability, and urgency of tasks.
Automated Booking: Enables customers to schedule appointments online, integrating seamlessly with existing calendars for real-time updates.
Resource Allocation: Ensures the right technician with the right skills and tools is assigned to each job, maximizing efficiency.
Portal
Empowers Customers: Provides 24/7 access to account information, order tracking, and service requests.
Reduces Call Center Volume: Handles routine inquiries and transactions, freeing up resources for complex issues.
Enhances Satisfaction: Offers personalized support, faster issue resolution, and feedback mechanisms for continuous improvement.
Dynamics 365 F&O
Financial Management: Streamlined general ledger, budgeting, and accounts management.
Operational Visibility: Efficient asset and work order management, plus inventory control.
Regulatory Compliance: Accurate reporting, audit trails, and controls.
Customer Service: Automated billing, customer management, and meter data integration for improved service delivery.
Service Management
- Optimizes scheduling and dispatch with AI-driven tools.
- Empowers customers with self-service portals and proactive notifications.
- Improves operational efficiency through real-time insights and integration capabilities.
Asset Management
- Enables predictive maintenance with IoT and AI.
- Extends asset lifecycles through proactive scheduling.
- Optimizes performance with condition monitoring and data-driven insights.