Solution

Dynamics 365 F&O – Energy Planning

Financial Management: Streamlined general ledger, accounts payable, purchasing, banking, budgeting, and advanced asset management.
Operational Integration: Utilizing API technology to have real time data of Fault-Repair, installation, maintenance work orders from leading FLISR and Switching Order mgmt systems for Service Cost Management
Regulatory Compliance: NERC & FERC Reliability Standards focused tools for accurate reporting, audit trails, and controls.
Artificial Intelligence powered Production Forecasting: Electricity Production Forecasting Models, using Azure Machine Learning and AI technologies, based off of historical production & consumption, real time operational data, DERMs, and National Weather Service data to Provide up to the hour Electricity Production and Consumption Forecasts.

Dynamics 365 electrical management module

Microsoft Dynamics 365 CE and CRM

Microsoft Dynamics 365 Customer Engagement (a Customer Information Platform) provides electric utilities with a unified platform to manage customer information efficiently. It consolidates customer data, enhances engagement through personalized interactions, and utilizes predictive analytics to optimize operations.

Unified Customer View: Centralizes customer data for a comprehensive understanding.
Personalized Interactions: Segments customers for targeted engagement and communication.
Efficient Case Management: Streamlines service requests and resolutions for improved response times.
Omni-Channel Engagement: Supports interaction through various channels for seamless customer communication.
Predictive Analytics: Utilizes data insights to forecast customer behavior and optimize service delivery.

Microsoft Dynamics 365 CE and CRM for Wind Turbine

Field Service

Scheduling Optimization

Intelligent Scheduling: Uses AI-driven algorithms to optimize schedules based on factors like technician skills, location, availability, and urgency of tasks.
Automated Booking: Enables customers to schedule appointments online, integrating seamlessly with existing calendars for real-time updates.
Resource Allocation: Ensures the right technician with the right skills and tools is assigned to each job, maximizing efficiency.

Customer Portal

Empowers Customers: Provides 24/7 access to account information, order tracking, and service requests.
Reduces Call Center Volume: Handles routine inquiries and transactions, freeing up resources for complex issues.
Enhances Satisfaction: Offers personalized support, faster issue resolution, and feedback mechanisms for continuous improvement.

Advanced Asset Management

Enables predictive maintenance with IoT and AI.
Extends asset lifecycles through proactive scheduling.
Optimizes performance with condition monitoring and data-driven insights.